Contact Us

For Participants

Online:

Log in to your account to send a secure email message using one of the contact options.

Note: Our website was recently updated. Use your current user ID and password on the new log in page. If you have forgotten your current user ID or password, please select the Create Your Login option.

Phone:

Contact us at (800) 669-7400. Our representatives are available weekdays: 8:30 a.m. - 9:00 p.m. ET.

Note: On certain days our offices are closed or have shorter hours based on the schedule of the New York Stock Exchange.

For the deaf and hard of hearing:

Contact us by dialing 711 for the Telecommunications Relay Service (TRS), which permits persons who are deaf or hard of hearing to communicate via a text telephone or other device. When dialing 711, you’ll automatically be connected to a TRS operator.

By dialing 711, both voice and TRS users can initiate a call from any telephone, anywhere in the United States.

Fax:

(844) 677-3297

Mail:

MissionSquare Plan Services
P.O. Box 219320
Kansas City, MO 64121-9320

For Plan Sponsors

Online:

Log in to the plan sponsor website to send us a secure email message using one of the contact options.

Note: Our website was recently updated. Plan sponsors should log in to EZLink to receive their new login credentials.

Phone:

Contact us at (800) 326-7272.* Our representatives are available weekdays: 8:30 a.m. - 7:30 p.m. ET.

*The plan sponsor line can only service plan sponsors. Participants should call (800) 669-7400.

For General Inquiries

Mail:

MissionSquare Retirement
777 North Capitol Street, NE
Suite 600
Washington, DC 20002